{"id":8505,"date":"2024-10-30T18:10:08","date_gmt":"2024-10-30T17:10:08","guid":{"rendered":"https:\/\/lukasbarda.cz\/?page_id=8505"},"modified":"2024-10-31T17:21:39","modified_gmt":"2024-10-31T16:21:39","slug":"materialy-komunikace","status":"publish","type":"page","link":"https:\/\/lukasbarda.cz\/english\/materialy-komunikace\/","title":{"rendered":"Materials Communication"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<p>Thank you so much for being on my course. I really appreciate it. Good luck and see you again sometime!<\/p>\n\n\n\n<p>Did you come up with anything after the course? Is there anything I should improve? Or do you have a great tip that needs to be shared?<\/p>\n\n\n\n<p>Write, I will be glad! <a href=\"mailto:jsem@lukasbarda.cz\">jsem@lukasbarda.cz<\/a><\/p>\n\n\n\n<p>Luke<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5 tips to communicate:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perceive 3 influences\n<ul class=\"wp-block-list\">\n<li><span style=\"color: initial;\">My world filter<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">My environment<\/span><\/li>\n\n\n\n<li>Influence Online<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consider aspects of quality communication<ul><li>Patience<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>Empathy<\/li>\n\n\n\n<li>Getting out of your comfort zone<\/li>\n\n\n\n<li>Understanding the other person - the jerk may be right<\/li>\n\n\n\n<li>Keep in mind the goal of the communication = agree<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accept the most common scarecrows in communication (we all have them)<ul><li>Nervousness<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>We don&#039;t want comfort<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don&#039;t forget to<ul><li>Authenticity<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>Try and experiment<\/li>\n\n\n\n<li>Take small steps<\/li>\n\n\n\n<li>Feeling good about myself, finding what suits me<\/li>\n\n\n\n<li>Just send it there and don&#039;t worry about it (it&#039;s not about life)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use Communication 2.0 tools<ul><li>Fake it till you make it<\/li><\/ul><ul><li>Improvisation<\/li><\/ul><ul><li>Storytelling<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>The principle of non-violent communication<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Other tips:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fear of public speaking = Glossophobia<\/li>\n\n\n\n<li>Time boxing technique (time measurement) <\/li>\n\n\n\n<li>Box breathing technique to reduce acute stress: <a href=\"https:\/\/www.uciteldechu.cz\/ctvercovy-dech\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.uciteldechu.cz\/ctvercovy-dech\/<\/a><\/li>\n\n\n\n<li>How much time we spend on social networks: <a href=\"https:\/\/amidigital.cz\/index2023\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/amidigital.cz\/index2023\/<\/a><\/li>\n\n\n\n<li>The Five Love Languages Concept: <a href=\"https:\/\/www.databazeknih.cz\/knihy\/pet-jazyku-lasky-32195\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.databazeknih.cz\/knihy\/pet-jazyku-lasky-32195<\/a><\/li>\n\n\n\n<li>The Five Love Languages Concept: <a href=\"https:\/\/www.aitom.cz\/2017\/10\/05\/naucte-se-mluvit-5-jazyky-lasky\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.aitom.cz\/2017\/10\/05\/naucte-se-mluvit-5-jazyky-lasky\/<\/a><\/li>\n\n\n\n<li>Book tip: <a href=\"https:\/\/www.databazeknih.cz\/knihy\/prednasejte-jako-na-tedu-290087\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.databazeknih.cz\/knihy\/prednasejte-jako-na-tedu-290087<\/a><\/li>\n\n\n\n<li>Document tip: <a href=\"https:\/\/www.csfd.cz\/film\/975748-falesna-slava\/prehled\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.csfd.cz\/film\/975748-falesna-slava\/prehled\/ <\/a> <\/li>\n\n\n\n<li>Flow \u2013 <a href=\"https:\/\/www.databazeknih.cz\/knihy\/flow-319928\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.databazeknih.cz\/knihy\/flow-319928<\/a><\/li>\n\n\n\n<li>The four elements \u2013 <a href=\"https:\/\/www.cevelova.cz\/zivlova-typologie\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.cevelova.cz\/zivlova-typologie\/<\/a><\/li>\n\n\n\n<li>Practicing Empathy \u2013 <a href=\"http:\/\/praveted.info\/cviceni_empatie\" target=\"_blank\" rel=\"noopener\" title=\"\">http:\/\/praveted.info\/cviceni_empatie<\/a><\/li>\n\n\n\n<li>TEDx - Robert Waldinger: What makes a good life? Lessons from the longest study on happiness | NOW <a href=\"https:\/\/www.youtube.com\/watch?v=8KkKuTCFvzI\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.youtube.com\/watch?v=8KkKuTCFvzI<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Ten Commandments for Email Content:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The subject line reflects what the email is about<\/li>\n\n\n\n<li>The email is short and to the point<\/li>\n\n\n\n<li>I don&#039;t use CAPITAL letters<\/li>\n\n\n\n<li>I use diacritics<\/li>\n\n\n\n<li><strong>I emphasize<\/strong> or I mark with @<\/li>\n\n\n\n<li>Use emoticons sparingly<\/li>\n\n\n\n<li>Use common abbreviations sparingly<\/li>\n\n\n\n<li>I, on the other hand, am not<\/li>\n\n\n\n<li>I don&#039;t steal material on the internet<\/li>\n\n\n\n<li>There is no signature at the end<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Emotions in written form:<\/strong><\/h3>\n\n\n\n<p>Communication in text form is flat. The only way to add emotions is smileys, emoticons, working with diacritics and font size. However, the recipient still projects its context into the text.<\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It&#039;s raining outside \ud83d\ude0a Vs. It&#039;s raining outside \ud83d\ude41<\/li>\n\n\n\n<li>You can make me laugh<\/li>\n\n\n\n<li>I NEED IT TODAY!!!!! Vs. I need it today!!!!!<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3 TEDx videos from the course:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"text-decoration: underline;\">10 ways to have a better conversation | Celeste Headlee (12 minutes)<\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Celeste Headlee: 10 ways to have a better conversation\" src=\"https:\/\/embed.ted.com\/talks\/celeste_headlee_10_ways_to_have_a_better_conversation\" width=\"800\" height=\"451\" frameborder=\"0\" scrolling=\"no\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Celeste Headlee: 10 ways to have a better conversation | NOW\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/R1vskiVDwl4?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/lukasbarda.cz\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Summary:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Focus and don&#039;t multitask. (4:27 a.m.)<\/li>\n\n\n\n<li>Don&#039;t lecture. (4:50 a.m.)<\/li>\n\n\n\n<li>Use open questions. (6:02 a.m.)<\/li>\n\n\n\n<li>Go with the flow. (6:39 a.m.)<\/li>\n\n\n\n<li>If you don&#039;t know, say you don&#039;t know. (7:26 a.m.)<\/li>\n\n\n\n<li>Don&#039;t equate your experience with theirs. (7:46 a.m.)<\/li>\n\n\n\n<li>Try not to repeat it. (8:26 a.m.)<\/li>\n\n\n\n<li>Stay away from the weeds. (8:46 a.m.)<\/li>\n\n\n\n<li>Listen. (9:08 a.m.)<\/li>\n\n\n\n<li>Be brief. (10:29 a.m.)<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"text-decoration: underline;\">How to speak so that people want to listen | Julian Treasure (10 minutes)<\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Julian Treasure: How to speak so that people want to listen\" src=\"https:\/\/embed.ted.com\/talks\/julian_treasure_how_to_speak_so_that_people_want_to_listen\" width=\"800\" height=\"451\" frameborder=\"0\" scrolling=\"no\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Speak So That People Want to Listen | Julian Treasure | NOW\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/eIho2S0ZahI?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/lukasbarda.cz\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The Seven Sins of Speaking:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Gossip.<\/li>\n\n\n\n<li>Condemnation.<\/li>\n\n\n\n<li>Negativity.<\/li>\n\n\n\n<li>Complaining.<\/li>\n\n\n\n<li>Excuses and blaming others.<\/li>\n\n\n\n<li>Exaggeration.<\/li>\n\n\n\n<li>Dogmatism.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The Basics of Strong Speech (HAIL)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Honesty: Sincerity.<\/li>\n\n\n\n<li>Authenticity: Authenticity: Be yourself.<\/li>\n\n\n\n<li>Integrity: Integrity.<\/li>\n\n\n\n<li>Love: To wish people well.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"text-decoration: underline;\">Your body language may shape who you are Amy Cuddy (21 minutes)<\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-ted wp-block-embed-ted wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Amy Cuddy: Your body language may shape who you are\" src=\"https:\/\/embed.ted.com\/talks\/amy_cuddy_your_body_language_may_shape_who_you_are\" width=\"800\" height=\"451\" frameborder=\"0\" scrolling=\"no\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Your Body Language May Shape Who You Are | Amy Cuddy | NOW\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/Ks-_Mh1QhMc?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/lukasbarda.cz\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Fake it till you make it:<\/h3>\n\n\n\n<p>In the 1920s, Alfred Adler developed a therapeutic technique he called &quot;acting as if.&quot; This strategy provided an opportunity for his clients to practice alternatives to dysfunctional behaviors. Adler&#039;s method is still used today and is often described as &quot;role playing&quot;.<\/p>\n\n\n\n<p>It&#039;s a principle from cognitive behavioral therapy (CBT), by pretending to be confident, capable, and optimistic, one can eventually acquire these qualities in real life. In other words: believing in something helps to improve.<\/p>\n\n\n\n<p>We often hesitate when to take action. We wait for everything to be perfect, for us to feel good, or for us to be ready. But research shows that changing your behavior first can change the way you think and feel. <\/p>\n\n\n\n<p>An extreme example: Zimbardo&#039;s Stanford Prison Experiment in 1971 (<a href=\"https:\/\/cs.wikipedia.org\/wiki\/Stanfordsk%C3%BD_v%C4%9Bze%C5%88sk%C3%BD_experiment\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/cs.wikipedia.org\/wiki\/Stanfordsk%C3%BD_v%C4%9Bze%C5%88sk%C3%BD_experiment<\/a>)<\/p>\n\n\n\n<p>Acting &quot;As If&quot;. Based on the idea that if I act like the person I want to become, I will actually become that person.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If I want to feel happier, I do what happy people do - smile.<\/li>\n\n\n\n<li>If I want to get more work done, I act like I&#039;m being productive.<\/li>\n\n\n\n<li>If I want to have more friends, I act like a friendly person.<\/li>\n\n\n\n<li>If I want to improve my relationship, I am a good partner.<\/li>\n<\/ul>\n\n\n\n<p>TEDx video on the topic: <a href=\"https:\/\/www.youtube.com\/watch?v=RVmMeMcGc0Y\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.youtube.com\/watch?v=RVmMeMcGc0Y<\/a><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Improvisation:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courses: <a href=\"https:\/\/www.justimpro.cz\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.justimpro.cz\/<\/a>&nbsp;<\/li>\n\n\n\n<li>Book: <a href=\"https:\/\/www.grada.cz\/budte-mistry-improvizace-7519\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.grada.cz\/budte-mistry-improvizace-7519\/<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Storytelling:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=KxDwieKpawg\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.youtube.com\/watch?v=KxDwieKpawg<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=Nj-hdQMa3uA\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.youtube.com\/watch?v=Nj-hdQMa3uA<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Nonviolent Communication:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/nenasilnakomunikace.org\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/nenasilnakomunikace.org\/<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Frequently used English abbreviations:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FYI \u2013 For Your Information = PTI \u2013 For your information<\/li>\n\n\n\n<li>BTW \u2013 By The Way = By the way<\/li>\n\n\n\n<li>ASAP - As Soon As Possible = As soon as possible<\/li>\n\n\n\n<li>IMHO \u2013 In My Humble\/Honest Opinion = In my opinion<\/li>\n\n\n\n<li>DIY \u2013 Do It Yourself = Do it yourself<\/li>\n\n\n\n<li>LOL \u2013 Lot Of Laughing = Laughter<\/li>\n\n\n\n<li>ROFL - Rolling On Floor Laughing = I&#039;m rolling on the floor laughing<\/li>\n\n\n\n<li>WTF \u2013 What The Fuck = What the fuck?!?<\/li>\n\n\n\n<li>2L8 \u2013 Too Late = Late<\/li>\n\n\n\n<li>IH8U \u2013 I hate you = I hate you<\/li>\n\n\n\n<li>TLDR \u2013 Too Long Didn&#039;t Read = Too long, I didn&#039;t read it<\/li>\n\n\n\n<li>PLS \u2013 Please = please<\/li>\n\n\n\n<li>THX \u2013 Thanks = thanks<\/li>\n\n\n\n<li>OMG - Oh My God = Oh my God<\/li>\n\n\n\n<li>XOXO \u2013 Hugs and Kisses = I hug and kiss<\/li>\n\n\n\n<li>BRB \u2013 Be right back = I&#039;m right back<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Frequently used Czech abbreviations:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MMNT = moment<\/li>\n\n\n\n<li>O5 = again<\/li>\n\n\n\n<li>JJ = yeah yeah<\/li>\n\n\n\n<li>NJN = well, well<\/li>\n\n\n\n<li>NZ = no start<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Chatbot LibraLink \u2013 a partner for communication skills<\/h3>\n\n\n\n<p>You can use this training tool as needed, whether for practicing specific scenarios or for instant advice on more challenging communication situations.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/chatgpt.com\/g\/g-TfZjKBfcV-libralink\" target=\"_blank\" rel=\"noreferrer noopener\">LibraLink in ChatGPT<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Instructions for using the CustomGPT training tool for librarian communication:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Enter a specific situation<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Describe the situation you want to test\u2014for example, &quot;How should I respond to a user&#039;s complaint about a late return fee?&quot; or &quot;How should I respond when a reader can&#039;t find a particular book?&quot;<\/li>\n\n\n\n<li>Please be as specific as possible to get a relevant response from GPT.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Use scenarios to practice skills<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Call CustomGPT to simulate a specific situation, for example:\n<ul class=\"wp-block-list\">\n<li>&quot;Please be a disgruntled reader who complains about the limited selection of books.&quot;<\/li>\n\n\n\n<li>&quot;Play the role of a colleague explaining the new book search system to me.&quot;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Experiment with different communication styles<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Try different approaches to solving one situation. Ask CustomGPT for recommendations on how to phrase your response differently or show more empathy.<\/li>\n\n\n\n<li>Example: &quot;How can I improve my answer to be more friendly and less formal?&quot;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Get feedback<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Ask for feedback after each answer, for example, &quot;Could you tell me what I could change to make the answer more professional?&quot;<\/li>\n\n\n\n<li>GPT will suggest alternative phrases or approaches that could resolve the situation more effectively.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>E-mail and online communication training<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Describe the desired content of the email or chat, for example: &quot;How should I respond to a reader requesting a loan extension?&quot;<\/li>\n\n\n\n<li>You will get a suggested answer with a friendly and professional tone that is suitable for library practice.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Ask questions about library etiquette<\/strong>:\n<ul class=\"wp-block-list\">\n<li>If you are in doubt about how to respond in a particular situation, ask: &quot;Is it appropriate to use this communication style in this situation?&quot; or &quot;Is it better to contact the reader by email or via chat?&quot;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Self-reflection and comparing answers<\/strong>:\n<ul class=\"wp-block-list\">\n<li>After each interaction, try to summarize what you learned and compare the different answers: &quot;What worked best and what would I change next time?&quot;<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>D\u011bkuji moc, \u017ee jste byli na m\u00e9m kurzu. Moc si toho v\u00e1\u017e\u00edm. A\u0165 se da\u0159\u00ed a zase t\u0159eba n\u011bkdy na vid\u011bnou! Napadlo v\u00e1s cokoliv po kurzu? N\u011bco bych m\u011bl zlep\u0161it? Nebo m\u00e1te super tip, kter\u00fd je pot\u0159eba sd\u00edlet d\u00e1l? Napi\u0161te, budu r\u00e1d! jsem@lukasbarda.cz Luk\u00e1\u0161 5 tip\u016f, jak komunikovat: Dal\u0161\u00ed tipy: Desatero k obsahu emailu: Emoce [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-8505","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/pages\/8505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/comments?post=8505"}],"version-history":[{"count":0,"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/pages\/8505\/revisions"}],"wp:attachment":[{"href":"https:\/\/lukasbarda.cz\/english\/wp-json\/wp\/v2\/media?parent=8505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}